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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a $150 reward bonus that was revoked. But I day traded that $150 and turned it into $366, so I should get to keep what I made. They took $150 back from me on June 2nd becuase they said that was the bonus. But now they just took another $150 and said its also the reward bonus, but I made that money by day trading stocks like **** plug, adn. Thats my hard earned money and they are trying to steal it. Let me withdraw my funds to my bank. They only gave me $150 to begin with so if they take another $150 they are literally stealing it out of my pocket.
Business response
06/18/2024
Hi *****, Thank you for reaching out. Any Account Transfers (ACAT) request into Public on or after January 1, 2023 requires the assets transferred, and any associated bonus, to stay in your Public Investing account for at least ********************************************************************** the bonus will be revoked. In this case, the conditions listed were not met and the bonus was removed from your account.
If you have any questions regarding your ACAT, please contact us in the app or by email at ********************************* Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Im trying to get back on my account having trouble my password says it is not working the last three numbers to my account is *** l would really like to get in.my email is ****************Business response
06/05/2024
Hi *****, Thank you for reaching out and letting us know. Were happy to help you log back into your account. Please follow the steps below to reset your password from the mobile app.
Tap the blue login button
Tap Forgot Password
Enter your email address (make sure it's spelled correctly and there are no spaces before or after the email address) then tap Next
You'll receive an email from Public with a link to change your password in less than 30 seconds.If you run into any issues resetting your password, please let us know directly by emailing us at ********************************* and well be available to help further.
Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
on March 5, 2022 I deposited $500.00 with Public to be invested. The investment has not been made. My money is still at the same amount. There is nowhere to reach out to them directly. I need to update my mailing address. We moved last May 2023. I tried to withdraw my $500.00 and it would not process because the debit card I used has been updated and has a different number. I would like my $500.00 to be mailed to me at my current address. *****************************************************************************. My account number ************. Please help me get my funds and close out this account.Business response
05/02/2024
Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble youre running into investing the funds in your account and withdrawing those funds. It looks like you were able to complete an instant withdrawal on April 25, 2024.
While we do not have phone support at this time, we are available to help using the in-app support feature or by email at ********************************* Please reach out to us, and well be available to help you update your address and close your account. Thank you.
Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased stocks on the public app. And twice the stocks disappeared. And now my crypto currency disappeared. I want every ***** I have spent back. Their theifs and crooks.Business response
04/09/2024
Hi ******, Thank you for reaching out and letting us know. We believe you have an account under a different email address. We'd be happy to help you regain access. At your earliest convenience, please reach out to us int he app or by email at ******************************** with your first and last name and your phone number.
Once we receive this, we will send a text to you with a secure link for you to upload your ID so we can verify your identity. Once we verify your identity, we can provide the email address attached to your Public account and help you log in.
Well be on the lookout for your message.
Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Don't trust your money to a platform that offers a product that doesn't work! I opened an option position (03/19/23) and on the same day programmed to sell one when it reached a certain value. However, when I saw the market movement the next day (3/20/23) I decided to sell at a lower price to try to cut the loss. But the platform didn't allow me. I tried everything, updating the application, opening it on the computer, talking to the help center. And nothing helped. They didn't even respond to my last requests. At the end of it all, the position went to zero and I lost all my money, due to an error on the PUBLIC.com platform. I WANT MY MONEY BACK!Business response
03/28/2024
Hi ******, Thank you for reaching out. We apologize for the issues with your Options positions. We can confirm this has been corrected and a credit has been added to your account. If you ever have any questions or concerns, please let us know in the in-app chat or by email at ********************************* Thank you.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A year ago, I withdrew my money from this company and left a negative review, noting they mislead the average price paid on a stock. I was then, in retaliation, charged a $96 various fee out of nowhere. A year later, I find out they signed me up for a premium subscription that I never signed up for, and they continue to pull from my account. This is a scam company. They have a negative balance on my brokerage account now for the fee they charged various fee a year ago, I want this reversed. I owe this company nothing.Business response
03/21/2024
Hi ****, Thank you for reaching out and for letting us know. We refunded your previous Premium subscription payment from last year to your cash balance. This year's subscription fee has been refunded as well and we are sorry for the inconvenience. The negative balance has been resolved and your account is in the process of being closed. We thank you for your patience, please let us know if you have any questions in the app or by email at *********************************Customer response
03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The public app is not allowing me to withdraw my funds.Business response
02/23/2024
Hi ****, Thank you for reaching out. Funds from sold stock will take the trade date plus 2 full business days to settle (known as T+2). For recent deposits, there is typically a 6-business-day hold on withdrawing the deposited funds, allowing time for the deposit to process. Your funds settled on 2/22, and it looks like you withdrew your funds that day.
Please let us know if you have any questions; were more than happy to help. Thank you.
Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying for over a week to get my issue resolved and I get a different person and response each time and my issue still hasnt been resolved. I setup an account and deposited $10,000 and accidentally set it up with wrong email. Since then I havent been able to get into my account to do trading. Some how another account with my correct email got setup which has a 0 balance. All I want is my original account back with my correct email address and my money so I can still trade and the one account that has a 0 balance deleted. For some reason I just keep getting the run around and nothing has gotten corrected. I have even sent them a copy of my drivers license to identify that it is me wanting this change done. Them not having a telephone number to call and get this straightened out is totally unacceptable. All I want is my original account back with my money in it how hard can it be. I would not recommend this company to anyone. Please help me to get this issue straightened out.Business response
02/23/2024
Hi *****, Thank you for reaching out. We apologize for the issues logging into your account. We can confirm that the correct email address is linked to your funded Public account and you confirmed you were able to log in. Please let us know if you ever have any questions or run into any further issues. Thank you.Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Public.com as opened an account with the clients to ***************************** ** ***************************** has deposited funds and purchase stocks on publix.com public.com has lost the ability for ***************** to log in it's the same as it's not have access to the account anyway he's being asked to open a new account which would not include the purchase stocks ***************** desired resolution would be to retrieve refund for stocks purchased on public.com customer no longer wants to do business for public.com once funds are retreatBusiness response
01/26/2024
Hi *******, Thank you for reaching out. We apologize for the trouble logging into your account. In order to access your original account, please uninstall and reinstall the app on your mobile device. After re-downloading the app, you will be brought to the main login page. There is a blue button at the bottom that says "Already have an account? Log In." This is the only button you need to press on this page. If you enter your phone number, or hit the "Create Account" button, you will begin the process of making a new account instead of logging into your existing one. Once you hit that blue "Log In" button at the bottom of your screen, you will be prompted to enter your email address and password.
If you need any assistance in confirming your email address or resetting your password, we are happy to assist by email at ********************************* Well be standing by.
Initial Complaint
01/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I cannot get into my account because my phone number has changed and public.com says to email them at ********************************* I have sent 3 emails beginning in Dec 2023 and no response.Business response
01/10/2024
Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble reaching us and updating your phone number. We received your request to update your phone number on 12/18 and responded shortly thereafter.
We sent an email to you today at ************************** requesting the information needed to verify your identity and update your phone number. Well be on standby for your response and ensure this is expedited for you.
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Get a QuoteCustomer Complaints Summary
91 total complaints in the last 3 years.
26 complaints closed in the last 12 months.